How Alchemy Technology Group helped a law firm modernize identity lifecycle management
Legal · Approximately 600 workforce identities
A mid-sized law firm with approximately 600 workforce identities needed to improve a Lifecycle Management deployment built on ADP as the source of truth. Manual onboarding and offboarding processes, along with configuration gaps, created unnecessary friction for internal teams and limited the value of the client’s Okta investment.
The challenge
The client’s Lifecycle Management deployment relied on ADP as the source of truth, but configuration issues created gaps in the identity process. As a result, teams were forced to depend on manual, error-prone onboarding and offboarding workflows. These inefficiencies slowed operations, increased administrative overhead, and prevented the organization from fully realizing the benefits of its Okta environment.
Why Alchemy
The client engaged Alchemy because they needed an experienced Okta partner who could quickly diagnose the source of the problem and recommend a practical path forward. As an identity partner with deep expertise in identity services, Alchemy brought a proven approach to assessing identity architecture, improving operational efficiency, and aligning technology to business goals.
Alchemy’s approach
Alchemy began with an Okta Mastermind workshop to assess the client’s current-state deployment and identify root-cause issues within the ADP integration. From there, we delivered targeted recommendations to improve the client’s Lifecycle Management configuration and create a clearer path toward automation. This engagement reflected the kind of strategic identity services organizations expect from an experienced identity partner.
Based on those findings, Alchemy recommended Okta Workflows as the right next step for streamlining identity processes and reducing manual intervention across onboarding, offboarding, and other user lifecycle events.
Solution delivered
- Performed a gap analysis of the existing Okta Lifecycle Management deployment
- Identified configuration issues affecting the ADP integration
- Delivered recommendations to optimize the client’s LCM configuration
- Recommended Okta Workflows to automate identity-related processes
- Supported the client in acquiring and implementing Okta Workflows
- Provided hands-on guidance to begin resolving configuration issues and advancing automation
Results
The engagement gave the client a clearer understanding of what was limiting the performance of their Okta deployment and how to fix it. With Alchemy’s guidance, the organization was able to:
- Identify root-cause integration and configuration issues
- Establish a roadmap for improving Lifecycle Management
- Reduce reliance on manual identity administration
- Lay the foundation for automated onboarding and offboarding
- Better align identity operations with broader efficiency goals